We’re here to make your holiday as smooth and enjoyable as possible. If something isn’t quite right while you're away, the best first step is to speak with someone nearby, whether that’s a hotel staff member, airline representative, or transfer provider. They’re the quickest people to put things right and can usually resolve issues straight away.
If the issue isn’t resolved or you still need support, don’t worry, our in-resort support team is here for you. You’ll find all the ways to contact us below and in your booking confirmation.
We strongly recommend reaching out while you’re still in resort, as it’s much easier for us to help during your trip than after you return home.
Using WhatsApp While You’re on Holiday
You can use our dedicated WhatsApp service while you’re away.
Because this support is exclusively for Beachers on their jollies, we’ll first need to validate that you’re in resort when you start a chat.
Once you’re in, you’ll see a range of options to choose from. Depending on what you need, we’ll either give you the answer right there in the chat, or a member of our team will step in.
You can:
- Send photos and videos easily
- Step away from your phone whenever you like
- Relax by the pool while we take care of the rest
It’s the quickest and easiest way to reach us while you’re away.
How to Contact Us While You're Away
💬 WhatsApp
Start a chat through My Booking or via the link we’ll email when you arrive.
After 10 pm UK time, our advisors aren’t available on WhatsApp - but our Sunny bot is still there to help with lots of useful information.
📞 Telephone: +44 (0) 333 003 1934
If you need urgent support after 10pm, please call us.