If your hotel isn't meeting your expectations, whilst we understand this is not ideal - there is always help and a solution to be found.
The good news is that most issues can be resolved quickly with the hotel team, and a full move is usually only needed as a last resort.
Step 1: Speak to the Hotel Team First
Your hotel’s reception and management teams are the quickest people to help. They can:
- Resolve issues on the spot
- Offer room changes (if available)
- Arrange cleaning or maintenance
- Provide alternatives based on what they have available
Hotels want you to enjoy your stay - just as much as we do, so it’s always best to speak with them directly first.
Step 2: If Things Still Aren’t Resolved
If you’ve spoken with reception and the issues continue, we’re here to help.
Please WhatsApp us and let us know that you’d like to discuss moving hotels.
We’ll look into the options available and guide you through the next steps.
Important to Know
- Hotel moves are subject to availability
- Any difference in price between your current stay and a new hotel may mean additional costs
- We’ll always aim to minimise any disruption to your holiday
Top Tip
Before contacting us, make a quick note of:
- What’s happened
- When you reported it to the hotel
- What the hotel team offered or did
This helps us understand the situation quickly and find the best possible solution.