At On the Beach, the safety of your hard-earned holiday is our absolute priority. Online scammers use sophisticated tricks to target holidaymakers, so we have upgraded our security protocols to keep your data locked down.
Review our anti-fraud promise and guidelines below so you always know how to spot the real us.
🔒 Our Anti-Fraud Promise
Every single genuine email we send regarding your holiday will include your unique OTB Booking Reference (e.g., MYB12345678B or SUN12345678B) at the very top of the page.
🗑️ Important Rule: If you receive an email claiming to be from On the Beach that does not display your correct booking reference, it is a scam. Do not click any links - delete it immediately.
🛑 We Will NEVER...
Ask you to share a verification code: Portal login codes are generated for your eyes only. Our team will never ask you to read a code aloud or text it to us over a phone call, live chat, WhatsApp, or social media.
Contact you out of the blue to demand details: We will never call you unexpectedly to demand personal details, passwords, or immediate payments.
Call you to take payment over the phone: If someone calls you claiming to be from OTB and demands your card number over the phone, hang up, block the number, and do not provide any details.
📱 How to Tell If It's Really Us
1. The Dual Alert System ⏳
If we genuinely require you to take an urgent action regarding a payment or your booking status, we will always send a notification to your email and your mobile phone via SMS at the exact same time. If an urgent alert does not land in both places simultaneously, do not interact with it.
2. Secure Portal Links Only 🔗
Genuine links from us will only ever direct you to log into your official, secure My Booking account via our main website or app. We will never send you a link that takes you directly to a random, external third-party payment form.
3. The Only Official OTB Facebook Group 👥
The only Facebook community managed and moderated by our team is 'Official OTB Travellers'. We do not run any other Facebook groups, pages, or secondary accounts. Make sure this is the only one you join to get genuine booking tips, resort advice, and community updates safely.
🛡️ The Ultimate Safe Zone: Use Our App
The absolute safest way to manage your holiday, view your payment schedule, or message our customer support team is directly inside our Official Mobile App.
Once you are logged into the app, your personal data is fully encrypted and secure.
💡 Trust Your Gut: If a message, email, or offer ever feels a bit dodgy or too good to be true, don't risk it. Report it to us immediately via the Live Chat feature safely located inside your app dashboard.