We want to make sure you and your equipment get from A to B as smoothly as possible. The good news is that you can bring your mobility equipment along free of charge!
Here is how to get everything prepped for your journey:
Walking frames and crutches: No need to worry about pre-booking these. You can simply bring them along and let the airline staff know your needs when you arrive at the check-in desk.
Electric wheelchairs and mobility scooters: Because these have specific batteries and dimensions, we’ll need to give the airline a heads-up. Each airline has its own way of handling these, so let us know early and we’ll help get it sorted.
✅ Need to request mobility equipment?
To let us know you’re bringing your own mobility equipment, you’ll need to get in touch with us via Live Chat through the Help and Support section of your account.
Before you start a chat, we need some info to make sure the airline and airport can get your needs spot on. Please make sure you have the following ready:
Your mobility needs: Let us know if you can walk more than 500 metres without assistance. This helps us determine what kind of help you’ll need at the airport.
Wheelchair details: If you're bringing your own, we need to know:
Is it manual/foldable or battery-powered?
If battery-powered, is it a dry or wet cell battery?
What are the dimensions (height, width, length) and the weight?
Borrowed equipment: If you don't have your own but need to borrow a wheelchair to get to and from the aircraft, just let us know.
Medical conditions: Feel free to share any relevant details about your condition. We keep this strictly confidential and only share what’s essential with your airline so they can look after you properly.
Once we have your info, we’ll reach out to the airline for you. You’ll get an email as soon as everything is confirmed, and then you can get back to dreaming about your jollies! 🌴
💡 Tip: Need a hand at your hotel? We know that you'll have already checked that your hotel is the right fit for you, but we’re more than happy to pass on any extra requests to the team there. These are subject to availability, so we can’t always guarantee them, but we’ll be sure to let you know what the hotel can do to help.