Spotting two charges for the same payment can be worrying, but don’t panic, it’s often just a temporary issue.
This can happen if:
⏰ Your bank shows a payment as ‘pending’ while it’s still being processed: In this case, the second charge usually won’t come through to us.
🔎 A duplicate payment is being reviewed by our Finance Team: If you’ve already raised this with us, please allow them time to fully investigate, they’ll be back in touch as soon as possible.
What do I do?
✅ If you haven’t already, contact your bank to double check whether the second charge is a genuine transaction or just a pending hold.
✅ If you’ve spoken to us and are waiting for a response, sit tight. Our Finance Team is on the case and will update you once the investigation is complete.
✅ In most cases, pending charges will drop away automatically once your bank has finished processing them.