Sometimes, hotels need a little TLC to keep things looking their best!
Once we are made aware maintenance is expected to affect your hotel stay, our team will proactively get in touch with you before your departure date to talk through your options.
Can I change my booking if maintenance work affects my hotel?
If maintenance work affects your hotel, we may discuss alternative options with you, including an alternative hotel if required. Any changes will always be discussed with you before they are made.
What happens to my flights? ✈️
Your flights will remain unchanged unless we discuss and agree any different arrangements with you as part of your overall booking.
What to expect from On the Beach? 🏖️
Our support team will review your booking and clearly communicate the available options to you.
For now, sit tight and keep your holiday countdown ticking!