If your plans have shifted and you're looking to cancel just the hotel part of your holiday, we can usually help you with that.
The lowdown on hotel cancellations:
In most cases, we can cancel your hotel for you as long as it's at least 14 days before your departure date.
You'll need to have either a hotel-only booking or have paid for your flights in full. If you haven't finished paying for your flights yet, don't worry—you'll just need to settle that balance before we can go ahead and cancel the hotel for you.
To get started, simply get in touch with us via Live Chat (found in your Manage My Booking account). When the main menu pops up, choose Booking Amendments and our beach bot will then get you over to one of our beach buddies!
Want to change your hotel instead? 🔄
Before you cancel, it's worth knowing that you can often make changes to your stay instead. Whether you’ve spotted a different hotel you’d prefer, or you just want to tweak your current booking (like upgrading your room or changing your board basis), you can do this too!
Follow the same process as above but let our team know you'd like to look at changing your hotel!
⚠️ Important to remember:
Even if you cancel your hotel, your flights remain entirely non-refundable from the moment they are booked. If you are cancelling the hotel part of a flight + hotel package, you will still be responsible for the full cost of those flights.