Need to cancel your holiday? We're sorry to hear that, let's get it sorted for you. We're unable to cancel your booking if you're due to depart within the next 14 days.
💬 Log in to My Bookings and open Live Chat.
✈️ Provide your MYB reference when the bot asks for it.
🤝 Select 'Booking Amendments' when the bot asks how we can help—this will put you through to a beach buddy who can help!
📊 Let us know that you'd like to cancel your booking and we'll give you a breakdown of any costs to cancel.
⏰ If you'd like to go ahead we'll get the cancellation request sent over to the Amendments team. They will process the cancellation and take any necessary payments.
📩 We'll email you a confirmation once the cancellation has been processed—no need to chase us!
What's refundable and what's not?
❌ Non-refundable:
- Flights: Not refundable from the moment you book (if you haven't paid yet, you'll need to pay before we can cancel)
- Travel insurance: Not refundable
✅ Usually Refundable
- Hotels: Most offer free cancellations but it depends on their terms and conditions, so be sure to check your Hotel Booking Conditions on your booking summary!
- Transfers and Airport Extras: Refundable if cancelled more than 7 days before departure
What are the cancellation fees?
👉 €50 per person (if you're cancelling 60+ days before travel)
👉 €100 per person (if you're cancelling within 60 days of travel)
What is my refund breakdown showing me?
🤑 If you're due a refund:
You'll see a minus balance under 'refund amount due' - this gets refunded to your original payment method within 5-7 working days.
💰 If you owe money:
You'll see a positive balance under 'payment amount due' - this covers any outstanding costs like unpaid flights plus the cancellation fee.
Cancelling within 28 days of departure?
If you've already paid in full, you'll see payment amount due: €0.00. This means you don't owe anything extra, but unfortunately there's no refund available as your cancellation is too close to your departure date.
Got travel insurance?
If you're making an insurance claim, you can request a proof of cancellation letter from us - this will help when you're claiming funds back from your insurer. Just ask in the form or reply to our email.
Need to cancel just part of your booking?
If you're not looking to cancel the whole holiday, but just need to remove one part of it, we can help you with that. Click the links below to see how to handle each specific change: