Need to cancel your transfer? No problem — we’re here to help.
✈️ Yet to Travel:
Please send us a message via Live Chat and let us know you'd like to cancel your transfer. Our beach buddies are available Monday - Friday 8am - 6:30pm and Saturday - Sunday 9am - 4:30pm.
📌 Important to know:
If you're travelling within the next 7 days, we won’t be able to offer a refund for the cancelled transfer — so please keep this in mind before considering making any changes.
🏖️ Currently on Holiday:
Unfortunately, we’re unable to cancel your transfer once your holiday has started.