At On the Beach, we are a fully digital online travel agency. We don’t use traditional call centres because we want to put you in complete control. By managing every element of your holiday yourself through your secure On the Beach account, you keep your details safe, your booking accurate, and your data protected.
🛑 Crucial Security Alert: We do not have a direct customer phone line to speak to an advisor. Any number found online claiming to connect you directly to a human agent is a scam.
Our automated UK phone line (0371 474 3000) will not connect you to a person; it will guide you to automated solutions or text you a link to our secure digital channels.
✈️ Before You Travel: Secure Live Chat
To speak directly with our team before your holiday, you must use our secure Live Chat.
Log into your account via our website or the official mobile app.
Select your booking and go to Manage My Booking.
Open the secure chat widget in the bottom right corner.
🌴 While You Are Away: In-Resort Support
If you have already departed and are currently at your resort, your contact options change:
WhatsApp Support: This is the primary way to reach us while abroad. Log into your account, go to Help and Support, and select the WhatsApp link.
Emergency Phone Support (+44 (0) 333 003 1934): For standard queries, this line will text you a secure WhatsApp link. If you face a genuine, critical emergency, the system will route you directly to a team member.
🧳 Self-Service 24/7 Inside Your App
You can bypass queues entirely. Log into your My Bookings account via our app to securely:
Access travel documents
Make amendments or add holiday extras (seats, bags, transfers)
View your payment schedule and make secure payments
For more details on staying safe online, read our full Scam and Fraud Protection Guide.