The right team for you depends on where you are in your holiday journey. Here's who can help:
Before you travel 🏖️
Our Customer Service team is here to help with booking queries, changes, payments and pre-travel questions.
Opening hours:
- Monday to Friday: 8:00am - 6:45pm
- Saturday to Sunday: 9:00am - 4:45pm
Simply, login to your account and click the chat icon in the bottom right hand corner.
While you're away ✈️
For hotel issues: Speak to hotel reception first - they can usually resolve issues on the spot (room changes, facilities, maintenance).
For transfer issues: Contact your local transfer supplier directly - their contact details are on your booking paperwork.
For emergencies or unresolved issues: Our In-Resort team is here to help! You can find their contact details here.
Contact our In-Resort team for:
- Flight delays or cancellations
- Serious hotel issues that reception can't resolve
- Transfer no-shows or major problems
- Emergency assistance
Emergency contact details are in your booking confirmation email under "Emergency Contacts" - save these to your phone before you travel!
After your holiday 🏠
Welcome back, jet-setter! We'd love to hear about your experience - good, bad, off-the-charts, or mediocre - we want to hear it all!
All post-travel queries are handled by our Feedback team - contact them using the live chat button in the bottom right corner on this page.
🤖 Our AI assistant is available 24/7 via Live Chat in your online account to help with common questions anytime!
💡 Quick tip: For fastest service, have your booking reference ready when contacting us!