Great question! We get it—sometimes you just want to pick up the phone and chat. But here at On the Beach, we do things a little differently (and a little more sunshine-y) and here’s why:
We’re an online-only crew, which means we’ve built our service around speed, simplicity, and sunshine ☀️. No waiting on hold, no endless menu options, and definitely no elevator music.
Instead, we’ve made it super easy to get help through our Live Chat, available in your My Bookings account. It’s fast, friendly, and gets you straight to one of our beach buddies who can help with anything from booking changes to holiday questions.
So while we don’t have a phone line, we’re still here to help—just in a more modern, chilled-out way. Think of it as swapping the landline for a lilo 🏖️