Can't find your booking?

Don't worry - there's usually a simple fix! Here are the most common reasons and how to solve them.

Check #1: Are you using the right email address? 📧

If you booked using a different email address than the one you're currently signed in with:

1. Sign out of your current account
2. Sign back in (or create an account) using the email address you used when booking
3. Check My Bookings - your holiday should appear!

Still not there? Check your confirmation email to see which email address we sent it to.

Check #2: Did you make a typo when booking? ✏️

If you accidentally mistyped your email address during booking, you won't have received a confirmation email from us. Here's how we can fix it:

1. Contact us via Live Chat
2. We'll verify your identity with a few security questions
3. We'll update the email address on your booking
4. You'll receive your confirmation email straight away

Check #3: Did you complete your booking? ⚠️

Sometimes bookings don't go through due to:

• Payment issues
• Browser timeouts
• Not completing the final step

Check your bank account - if payment was taken, we definitely have your booking and can locate it via Live Chat.